SAP CRM is the CRM tool provided
by SAP and is used for many a business process
SAP CRM is a part of SAP business
suite. It can implement customized business processes, integrate to other SAP
and non-SAP systems, and help achieve CRM strategies.
SAP CRM can help an organization
to stay connected to customers. This way organization can achieve customer
expectations with the types of services and products that he or she actually
needs.
It also helps to achieve 'Single face to customer', which means the customer get regular & actual information independent of channel through which the he or she is contacting your company.
It also helps to achieve 'Single face to customer', which means the customer get regular & actual information independent of channel through which the he or she is contacting your company.
Features of SAP CRM
- It is a part of SAP Business Suite to manage customer relationship.
- It supports all customer-focused business areas such as marketing, sales and service.
- It is implemented for different customer interaction channels, such as Interaction Centre, Internet, and Mobile clients (hand-held devices like laptop, mobile, etc.).
- CRM Analytics, a component of SAP CRM, enables your organization to gather all relevant information about various key factors such as a customer and analyze this knowledgebase to incorporate insights into operational processes and strategic decision-making.
For SAP ERP Training or SAP CRM Module and its used Training please visit the links.
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